Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery?ĭo you track comebacks, and is that affecting production?
Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be? Is there time being wasted throughout the technician’s day?Īll these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.Īre estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work? Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians.
